Every 7 days, the PM4NGOs team reviews all exams completed during that period. The team analyzes exam data and records, and a random sample of candidates may be selected for an interview. During the interview, a PM4NGOs representative will:

• Confirm the candidate’s identity.
• Confirm the exam purchasing against the candidate’s location and workplace, and to ensure the correct fee tier was used.
• Ask questions the candidate again.

If the candidate’s identity is confirmed and they answer the questions correctly, the certificate will be released.

A PM4NGOs representative will contact the candidate, and the interview must take place within 7 days from the date of the contact.

• If the candidate does not respond to the request, the exam will be invalidated.
• If the candidate schedules the interview but does not attend, the exam will be invalidated.
• Specific circumstances, such as candidates located in conflict zones who are unable to respond or attend, will be reviewed case by case.

• The interview will be conducted in the same language used in the online certification exam
• The interview will be held via a video call on a platform accessible to the candidate, such as Teams, Zoom, Google Meet, WhatsApp, or Telegram.
• The candidate will be asked to present valid identification (passport or national identity in the same language used in the online certification exam).
• The candidate will also be reviewed against the exam fee paid at the time of purchase, to confirm their stated location and workplace, and to ensure the correct fee tier was used.
  • If the exam tier paid is not aligned with the candidate’s verified location and place of work, PM4NGOs may require payment of the applicable fee difference prior to issuing the certificate, assuming the exam is validated through the audit and interview.
• The PM4NGOs representative will ask exam questions and request verbal responses.

• If the candidate correctly answers at least 65 percent of the oral questions, the exam will be validated and the certificate will be issued.
• If the candidate does not reach the 65 percent threshold, the exam will be invalidated.

• Candidates may appeal the decision by submitting a written justification to appeals@pm4ngos.org.
  • The appeal requires a fee equivalent to the highest tier of PM4NGOs exams. As of March 2026, this fee is 180 USD.
  • After receiving the written justification and payment, the auditing team will review the appeal and schedule a new interview following the same parameters.
  • The appeal fee is non‑refundable regardless of the outcome.
• The appeal process may result in:
  • The exam remaining invalidated.
  • The exam being validated and the certification granted.
  • Conditional validation, requiring the candidate to retake the exam with online or in‑person proctoring. In this case, the exam cost is covered by the appeal fee.

PM4NGOs may validate or revoke certifications in line with its policies and code of ethics. Certification invalidation or revocation does not constitute grounds for refunding exam or appeal fees.